At Novahive Innovations Private Limited ("we," "our," or "us"), the owners of Draped up, user ("you," "your") convenience is always placed first. We strive to provide an effortless and pleasant shopping experience. If you wish to cancel your order for any reason, we’re here to help. The cancellation process is straightforward and quick, but it’s essential to act promptly before your order is processed. We understand that sometimes plans change, and we are happy to assist you in making any adjustments. Please follow the outlined steps below to initiate a cancellation request.
To cancel an order, please contact our customer support team as soon as possible. If your order has already been processed or shipped, cancellation might not be possible. However, our team will review each request and work towards a satisfactory resolution. Ensure you have your order details ready to expedite the process. The sooner you reach out, the more likely we can accommodate your request.
Once your cancellation request is approved, we will process a full refund according to your original payment method. Please note that the refund may take several business days to reflect in your account, depending on the payment method used. We will notify you once the refund is successfully initiated. Any applicable promotional discounts or offers used during the purchase may affect the final refund amount. Our goal is to ensure a smooth and transparent cancellation and refund experience.
While we strive to accommodate cancellations whenever possible, some orders may not be eligible for cancellation. Items that are personalized or customized according to your specifications cannot be canceled once they are processed. Additionally, products that are part of a special offer or limited edition may have specific terms regarding cancellations. If your order is already dispatched or delivered, cancellation may not be possible, but we will be happy to assist you with a return if needed. Please review our return policy for more details on how to handle such cases.
After your order is successfully canceled, you will receive a confirmation email with the details of the cancellation. If the cancellation request was made before shipment, we will ensure that your payment is fully refunded. For canceled orders that were shipped out before the cancellation was processed, you will be required to follow our return policy. We recommend reaching out to our customer support team for any further assistance regarding the next steps. Our priority is to ensure your satisfaction, so please don’t hesitate to reach out with any questions.
If you need to cancel your order or have any inquiries regarding the cancellation process, our customer support team is here to assist you. You can reach us through email or by phone, and our representatives will guide you through the necessary steps. Please ensure you provide your order number and details when contacting us to help us process your request quickly. Our team is available to clarify any doubts and ensure a smooth and hassle-free cancellation experience. We are dedicated to providing excellent customer service and support throughout your shopping journey.