At Novahive Innovations Private Limited, we view every order as more than a transaction - it's a commitment to style and satisfaction. Should an item arrive damaged or not meet expectations, rest assured that we are here to make it right without delay. Your concerns are treated with the same level of care we place in our collections - with poise, promptness, and respect.
All issues must be reported within 48 hours of delivery to qualify for resolution. Our team works thoughtfully and fairly to handle every request with attention to detail. We aim to create a worry-free post-purchase experience while upholding our brand promise.
We’ve designed the return process to be as uncomplicated as your shopping experience. If something doesn’t feel quite right, reach out to us within 48 hours of receiving your parcel. Our support team will offer clear instructions based on your concern, ensuring you're fully informed throughout the process.
Returns are only applicable on items that have not been used or altered and are returned in their original form. Proper packing is essential for a smooth process, and you’ll receive email updates at each stage - from return approval to refund or exchange initiation.
Certain items, due to hygiene, customization, or condition, are not eligible for returns or exchanges. We urge our customers to review the following exceptions before initiating any request.
Any worn or used clothing, or items missing original tags, cannot be accepted. These measures ensure hygiene, safety, and brand integrity for all.
We aim to keep our return policy as equitable as possible. If the error is on our side - such as dispatching a damaged or incorrect item - we bear the return shipping cost. However, if the return is initiated voluntarily (due to a change of mind), the shipping charges will need to be covered by the customer.
In either scenario, we provide detailed instructions to ensure a smooth return. If you’re sending the parcel back on your own, we advise using a trusted courier and retaining the shipping receipt until the process is complete.
Once we receive your returned product and confirm that it meets our conditions, we move forward with the refund procedure. The process is swift and transparent - your refund is credited back to the original payment method used during the purchase.
Refunds typically reflect in your account within 5 to 7 business days from the date of approval. You’ll be notified as soon as the process begins, and we keep you informed until the refund is complete. Any original shipping charges may not be included in the refund amount if the return was made voluntarily.
Whether you need assistance with a return, exchange, or refund - we’re always within reach. Our support team is responsive, solution-focused, and here to guide you through any post-purchase concern. No query is too minor; every message is met with thoughtful attention.
Our team believes that excellent customer service extends beyond the transaction. From clarifying return timelines to assisting with incorrect items, we’re committed to offering responsive and respectful communication. If something’s on your mind - we’re just an email away.